Residential Care Line supports residential aged care staff to provide care in place, where appropriate, to reduce the need for unnecessary emergency department presentations and hospital admissions. It aims to provide timely access to appropriate care pathways and to improve the quality-of-life of older people living in residential care.

Referring to the Residential Care Line

Help your residents avoid unnecessary emergency department presentations and hospital admissions by contacting our state-wide, nurse-led outreach service.

If care is required urgently, telephone us on (08) 6457 3146 (8am to 6pm, 7 days per week)

If care is NOT urgent, email this referral form (PDF) to RCL@health.wa.gov.au.

We aim to improve quality of life by:

• giving older people the choice to have care in their own home
• preventing unnecessary emergency department presentations
• preventing avoidable hospital admissions
• reducing length of stay in hospitals
• safe and effective discharge from hospitals.

What we offer

Clinical consultation

• Constipation
• Bowel and bladder management
• Wound and stoma care advice and support
• PEG tube management
• Chronic disease management
• Assistance with developing Individual Clinical Management Plans.

*The above is not an exhaustive list of clinical scenarios.

Care coordination

• Support for hospital staff with complex clinical discharges
• Facilitating timely access to hospital-based services
• Facilitating access to specialist supports including a geriatrician.

Education and training

• Bedside*
• Site specific*
• Forum - see education dates for 2024 (PDF)

*Email RCL@health.wa.gov.au for more information.