Compliments, complaints and suggestions

We welcome feedback from patients and their family members, as part of our focus on continuous improvement and providing high quality care. 

Your feedback helps us with understanding what we are doing well and areas where we could improve.

Our Consumer Liaison Service coordinates the feedback process. Information is filed separately from the medical records and kept confidential.

We offer several options to provide feedback, as listed below.

Sir Charles Gairdner Hospital (SCGH) and Osborne Park Hospital (OPH) 

• Email: CLS@health.wa.gov.au
• SCGH online feedback form
• OPH online feedback form
• Tel: (08) 6457 2867 and speak to someone in the Consumer Liaison Service
• Download: Feedback form (PDF)
• Share your story online: You can share your experience publicly or anonymously via Care Opinion
• SCGH feedback webpage (external site)
• OPH feedback webpage (external site)

King Edward Memorial Hospital (KEMH) and Osborne Park Women's Health Service 

• Online feedback form
• Email: WNHSCLS@health.wa.gov.au
• Tel: (08) 6458 1444 and speak to someone in our Consumer Liaison Service
• Download: Feedback form (PDF)
• Share your story online: You can share your experience publicly or anonymously via Care Opinion
• KEMH feedback webpage (external site)

Mental Health and Public Health Services 

• Online feedback form
• Email: MHPHDS.CLS@health.wa.gov.au
• Tel: (08) 9242 9612 and speak to someone in our Consumer Liaison Service
• Download: Feedback form (PDF)
• Share your story online: You can share your experience publicly or anonymously via Care Opinion
• MHPHDS feedback webpage

Dental services 

• Electronic form: Complete the feedback form (external site)
• Tel: (08) 9313 0555
• Email: enquiries@dental.health.wa.gov.au