Compliments, complaints and suggestions

Each North Metropolitan Health Service (NMHS) hospital site/service has mechanisms in place for all health service users to provide our Consumer Liaison Service with feedback about their service experience.

Your feedback tells us what we are doing well and where we could improve. We welcome all feedback including compliments, concerns, suggestions or complaints. Making a complaint will not impact on any care or treatment provided. The information is filed separately from the medical records and is kept confidential.

 

For Sir Charles Gairdner Hospital (SCGH) and Osborne Park Hospital (OPH)

How to provide feedback

 

For King Edward Memorial Hospital (KEMH) and Osborne Park Women's Health Service

How to provide feedback

 

For MHPHDS Mental Health and Public Health Services

How to provide feedback

 

For MHPHDS Dental services

How to provide feedback

Raising concerns – making a CARE Call / Aishwarya's CARE Call

Aishwarya's CARE Call - 1800 792 621

 

Call and Respond Early (CARE) gives you a pathway to call for assistance when you are concerned about your health or that of someone you care for.

Patient safety and wellbeing is an essential part of what we do. At NMHS we provide a clear pathway for when a patient or family member are really concerned about the health of someone they care for.

 

Take these steps

  1. Use the call bell or go to the nurses’ station and talk to your nurse, midwife or doctor regarding your concerns.
  2. If you’re still concerned, ask to speak to the nurse or midwife in charge of the shift.
  3. If you think it’s urgent or remain concerned and feel that you have not had an appropriate response, call 1800 792 621. You will need to provide the following information:
    • Name of patient
    • Reason for the call
    • Ward and room

 

When shouldn't I make a CARE Call?

If you have a complaint or feedback about something other than the urgent clinical concerns about a patient, please speak to your nurse or visit our Compliments and complaints.

 

CARE Call in other languages

Aboriginal - CARE Call (PDF)

Acholi - CARE Call (PDF)

Arabic - CARE Call (PDF)

Burmese - CARE Call (PDF)

Dari - CARE Call (PDF)

Dinka - CARE Call (PDF)

Farsi - CARE Call (PDF)

French - CARE Call (PDF)

Hazaragi - CARE Call (PDF)

Indonesian - CARE Call (PDF)

Italian - CARE Call (PDF)

Karen - CARE Call (PDF)

Khmer - CARE Call (PDF)

Kirundi - CARE Call (PDF)

Simplified Chinese - CARE Call (PDF)

Somali - CARE Call (PDF)

Spanish - CARE Call (PDF)

Swahili - CARE Call (PDF)

Tamil - CARE Call (PDF)

Thai - CARE Call (PDF)

Traditional Chinese - CARE Call (PDF)

Vietnamese - CARE Call (PDF)

Last Updated: 25/08/2022