Feedback, compliments and complaints
Would you like to make a compliment, suggestion or complaint?
We strive to ensure every patient has a positive experience at Mental Health, Public Health and Dental Services (MHPHDS). Your feedback tells us what we are doing well and where we could improve. We welcome all feedback including compliments, concerns, suggestions or complaints.
How to provide feedback
- Online form: Complete our feedback form
- Email: MHPHDS.CLS@health.wa.gov.au
- Tel: (08) 9242 9612 and speak to someone in our Consumer Liaison Service
- Download: Feedback form (PDF)
- Share your story online: You can share your experience publicly or anonymously via Care Opinion
What feedback to provide
Tell us what happened, where and when, including dates and times if possible. Include information on who was involved and provide the patient’s full name and date of birth.
Let us know what you would like to see happen as a result of your feedback. Include your contact details if you would like someone to contact you.
Complaints
Making a complaint will not impact on any care or treatment provided. The information is filed separately from the medical records and is kept confidential.
All complaints are investigated thoroughly and you will receive a written response within 30 working days or six weeks. You will be notified of any delays.
If you are dissatisfied with our response, you may wish to contact the Health and Disability Services Complaints Office (HaDSCO), the independent agency which investigates complaints about health services, on free call 1800 813 583.