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Patient safety

Patient safety

Health care is an undeniably complex environment with many interdependent parts. Despite the very best efforts of our staff, failure of just one of these parts may have serious consequences for those in our care.

We encourage staff to report clinical incidents – defined as any unplanned event that causes, or has the potential to cause, harm to a patient. By reporting clinical incidents, we can investigate and identify what ultimately caused its occurrence. By putting processes in place, we hope to prevent further incidents and harm to patients.

  • Clinical incident management NMHS constantly strives to reduce the rate of clinical incidents across all NMHS hospitals and services by reviewing any incidents that occur and identifying ways to improve.
  • Open disclosure NMHS is committed to ensuring open and timely communication with patients and their family/carers following a clinical incident.
  • Closing the Loop By fostering a culture of continuous organisational learning, NMHS empowers and facilitates staff to learn from incidents and improve patient outcomes.
Last Updated: 24/03/2021
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