Consumer Experience and Clinical Excellence provides direction and leadership at all North Metropolitan Health Service (NMHS) sites and services for the governance, co-ordination and evaluation of safety and quality initiatives.

Our goal is to provide our patients with the highest quality care and empower our staff to continually improve the safety and quality of care provided. This is achieved by promoting a culture of safety and continuous learning through:

• Patient safety surveillance and clinical incident management
• Measuring clinical performance and embedding quality improvement in care
• Maintaining high healthcare standards
• Engaging with consumers to review feedback and complaints.

NMHS safety and quality information is provided for:

• Sir Charles Gairdner Osborne Park Hospital Care Group
• Women and Newborn Health Service (including King Edward Memorial Hospital)
• Mental Health, Public Health, Dental Services (including Graylands Hospital)

For information on safety and quality performance for Joondalup Health Campus, please refer to Joondalup Health Campus – Clinical Quality & Safety (external site).