Celebrating our dedicated staff!

Congratulations to Michelle Osler who was today named as our North Metro Corporate Employee of the Quarter.

Private Patient Liaison Officer in the Finance TeamPrivate Patient Liaison Officer in the Finance Team, based at OPH.

Michelle was nominated for this award by Justine Huggins, a midwife Manager at WNHS and it is especially fantastic to be acknowledged outside of the Division.

Justine noticed that Michelle saw some cracks in the system for patients who were ineligible for Medicare and worked with the team to find solutions.

These women were being disadvantaged financially for some outpatient services such as lactation consultancy, so Michelle gave them private external health care provider details, so they had options to choose from.

It means they could plan their postnatal care after their hospital discharge with significantly less out of pocket charges than the public system.

This reduced the incidence of women refusing clinical care on the grounds of financial hardship which ultimately ensured better healthcare outcomes for the women.

Michelle has even shared how she sometimes wakes in the middle of the night worrying about these families and trying to work out better financial solutions for them.

Congratulations Michelle; you are an excellent example of a team member that demonstrates our values through every part of your work.

A special thanks to our generous sponsors: HESTA, Paywise, Smartsalary and Aware Super.

If you've had a great experience with one of our staff members why not put them forward for an award? Next time you are onsite ask how you can submit a nomination.