Celebrating the patient journey for Patient Experience Week
Patient, Paul, shaking hands with an individual from his medical care team.
As Patient Experience Week comes to an end, we’re reflecting on how everyday moments of compassion, professionalism and teamwork make a meaningful difference for our patients every week.
Paul recently shared how the care he received while spending 22 days in our hospitals made all the difference and is the reason 'he left hospital with his right foot'.
After attending our Osborne Park Hospital Podiatry department, Paul was referred to the Sir Charles Gairdner Hospital Emergency Department to treat an infection.
"The handover in the Emergency Department was as smooth as a gold medal baton handoff in a relay race," Paul said.
"I was then moved to observation and another ward, where the doctors and nursing staff provided me with care way above any expectation that I can imagine."
Immediate concerns were raised and Paul was scheduled in for surgery.
"The entire vascular team that I was privileged to meet and be directly helped by are the reason that I left hospital after 22 days with a right foot," Paul said.
Paul also thanked the Infectious Diseases and HomeLink teams, ward G62 nurses and the podiatry department.
"I must recognise the excellence and professionalism and I am blessed, humbled and sincerely grateful to everyone involved in my health treatment and recovery," said Paul.
Patient Experience Week 2026 was held from 27 April to 1 May, providing the opportunity to recognise and celebrate how our people positively impact the experiences of consumers and carers every day.
It's experiences like these that demonstrate how consistent, patient-centred care supports our broader goal of delivering excellent healthcare at North Metropolitan Health Service.